General Questions
Hi there! Have some questions about our company? Find the answers below.
Cold Weather FAQs/Tips:
What to do if you have no heat
(this is a maintenance emergency if temps are below freezing
outside):
If you have a gas furnace and you pay the gas bill, first ensure that the gas meter is on.
- Do not assume that because you have paid the bill that the gas is on. More often than you might think, the gas company will turn off a gas meter by mistake.
- If we have to send someone out only to find that the gas meter is off, you will be charged the service call fee even if it’s the gas company’s fault, so it’s worth checking yourself before calling.
Check the thermostat settings:
- Thermostat should be set to “auto” not “run”
- If it is set to "run” then the fan will blow constantly even when the furnace isn’t on, which means you will get cool air blowing from the vents.
- If the thermostat is completely blank, then the batteries are dead. Please do not change them yourself. We are responsible for thermostat batteries and we don’t want you to take the chance of damaging the thermostat while replacing the batteries.
- Do not expect an immediate reaction each time you change the temperature. Depending on the unit and the settings you are changing to/from, there can be as much as a five-minute delay between your changes and the furnace turning on.
Signs that your water lines might be frozen or started to freeze (all these signs are considered a
maintenance emergency when there are freezing temps outside):
- You don’t have any water flowing from some or all of your plumbing fixtures, or the water pressure is less than normal.
- You have cold water, but nothing will come out of the hot side. Hot water lines are more likely to freeze than cold water lines. This is often due to the water heater being in the garage, but even if your water heater isn’t in the garage, this can still happen.
- You have water flowing everywhere, but one fixture. Don’t let this fool you. Based on the layout of homes, some water lines are more exposed to cold air than others, so it can seem like it’s a problem with the faucet, when you actually have a frozen water line.
- You hear the sound of water spraying, but can’t locate the source of the sound; or you hear a hissing sound. This can be the sound of water spraying from a busted line in your crawlspace or basement.
To reduce the possibility of frozen pipes when the weather is unusually cold (below 0), follow
these steps:
- Open kitchen and bathroom cabinets. This allows the warm air to circulate around the pipes.
- Keep the garage doors closed to protect water lines if water lines are in the garage.
- Allow your faucets to drip cold water on the coldest days. The movement will make it harder for the water to freeze
- Keep your thermostat at the same temperature day and night. Never let it fall below 55 degrees Fahrenheit.